Status: March 2024

1. General

Our homepage provides an up-to-date overview and information about products that can be ordered via our online shop. Products ordered online can either be picked up by the customer themselves or shipped to the customer for a fee. As the shipping of medicines in Austria is not yet permitted, medicines ordered via our online shop must in any case be picked up by the customer themselves.

The following General Terms and Conditions (GTC) apply to the sale of goods ordered by customers as consumers (customers) in the online shop of Heiligen Geist Apotheke.

Our offers and deliveries are made exclusively on the basis of these GTC as well as our terms and conditions regarding delivery and shipping costs, which form an integral part of these GTC, and can be accessed daily under "Our GTC" and "Delivery and Shipping Costs" on our homepage. Our GTC (including delivery and shipping costs) are deemed accepted in their current version on the day of the order by the customer placing an order for goods.

Heiligen Geist Apotheke KG is entitled to unilaterally amend or supplement these GTC, including all their components and annexes (in particular the delivery and shipping costs), at any time. Orders will be processed according to the GTC (and delivery and shipping costs) that were in force at the time of the order. Deviating agreements between us and the customer require an express written agreement.

2. Conclusion of Contract

The online shop merely provides a non-binding overview and information about our products and invites the customer to submit an offer. The contract between the customer and Heiligen Geist Apotheke KG is concluded only by the customer's offer (= the order placed via the online order form) and its acceptance by Heiligen Geist Apotheke KG. The customer's offer (the order) becomes effective upon its actual receipt by us. It can only be revoked in writing until we have gained actual knowledge of the offer. Such a potential revocation is only possible by means of an email immediately following the offer. The customer will be informed about the receipt of the order by us through an electronic order confirmation, which provides the customer with an order summary. However, this order confirmation does not yet constitute an acceptance of the offer.

If goods are ordered for self-pickup, Heiligen Geist Apotheke KG accepts the customer's offer by sending an email confirmation, which also informs the customer that the goods are ready for pickup.

If the goods are ordered for shipment to the customer, Heiligen Geist Apotheke KG accepts the customer's offer by sending an email confirmation to the customer, informing them of the shipment of the goods, or by telephone notification to the customer explicitly, or by implied acceptance through delivery of the ordered goods.

If we cannot fulfill an order or cannot fulfill it within a reasonable time, or cannot accept an offer, we will inform the customer immediately.

3. Prices / Shipping Costs

The prices indicated are inclusive of the statutory value-added tax, but exclusive of shipping costs, unless expressly stated otherwise. The customer bears the shipping costs and any import duties (customs fees). The customer receives information about shipping charges and postage during the ordering process for each individual order via the online shop. In addition, the customer can find a list of all shipping costs under the "Delivery and Shipping Costs" section.
 

4. Payment Methods

via online payment

Bank charges are borne by the customer.
 

5. Delivery Conditions

Delivery (shipping) for credit card payments: after positive payment confirmation by the credit card company at the earliest possible date, but no later than within a period of 30 (thirty) days after receipt of this payment confirmation, unless otherwise agreed with the customer.

6. Transfer of Risk

Upon shipment, the customer expressly approves the customary shipping methods for the ordered goods, such as postal service, rail, air, ship, private courier and delivery services like DHL, etc.

The risk of price passes to the buyer upon dispatch of the goods (i.e., handover to the delivery/transport facility) by Heiligen Geist Apotheke KG.

7. Retention of Title

Heiligen Geist Apotheke KG retains title to the goods until the customer has paid the purchase price for the goods, including any shipping costs and postage, in full.

8. Right of Withdrawal

For goods sent, the customer, as a consumer, has the right to withdraw from the contract within a period of 14 working days, with Saturdays not counting as working days. The period begins on the day the goods are received by the customer. It is sufficient if the declaration of withdrawal is sent to us in writing within the withdrawal period. However, this right of withdrawal only applies if the delivered goods have not been opened, are in their original condition, if neither soiling nor damage to the goods has occurred by the customer, and if the goods have been stored properly.

For goods that have been custom-made according to customer specifications or that are tailored to the customer's personal needs, the customer has no right of withdrawal.

The customer alone bears the full cost of the return shipment.

Shipping method: The customer must use customary shipping methods and bears the risk of price until the goods are received by the pharmacy.

9. Warranty

The warranty is governed by statutory provisions. In the event of a justified complaint, the customer first has the right to rectification, if necessary, the right to exchange the goods.

The customer is obliged to send the complained goods to Heiligen Geist Apotheke KG immediately at their own expense. In the event of a justified complaint, these shipping costs will be reimbursed to the customer.

In any case, in the event of a complaint, the customer must prove the purchase date with the invoice belonging to the complained goods, which they must enclose as a copy with the complained goods.

10. Liability

Heiligen Geist Apotheke KG is liable for property and financial damages only in cases of intent and gross negligence.

11. Data Protection

Personal data of the customer will only be collected within the framework of legal data protection regulations and will be used exclusively for the processing of business with the customer. The data transmitted to us by the customer for these purposes will be stored electronically but will not be passed on to third parties. In the course of the order, the customer agrees that we will pass on information to the shipping service provider that goes beyond the standard address. (Email and telephone number) This ensures that the customer will also be notified immediately in case of loss. 

By placing your order, you agree that your package will be shipped by our in-house logistics: 

SNS PHARM GmbH 
Hauptplatz 6
2500 Baden bei Wien 

12. Google Analytics Privacy Notice

This website uses Google™ Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators, and to provide other services related to website usage and internet usage. Google may also transfer this information to third parties if required by law or insofar as third parties process this data on behalf of Google. Google will under no circumstances associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to fully use all functions of this website. By using this website, you agree to the processing of the data collected about you by Google in the manner described above and for the purpose named above. The Google Analytics browser deactivation add-on gives website visitors more control over what data is collected by Google Analytics about websites visited. If you do not want your data to be stored, please install the deactivation tool provided by Google at http://tools.google.com/dlpage/gaoptout?hl=de.

We also use Google Analytics to evaluate data from AdWords and the DoubleClick cookie for statistical purposes. If you do not wish this, you can deactivate it via the Ads Preference Manager (http://www.google.com/settings/ads/onweb/?hl=de).

You can find more information on this at http://tools.google.com/dlpage/gaoptout?hl=de or at https://www.google.de/intl/de/policies/ (general information on Google Analytics and data protection). We would like to point out that on this website, Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (so-called IP masking).

Alternatively to the browser add-on or within browsers on mobile devices, please click this link Deactivate Google Analytics to prevent future collection by Google Analytics within this website (the opt-out only works in this browser and only for this domain). An opt-out cookie will be placed on your device. If you delete your cookies in this browser, you must click this link again.
 

13. Final Provisions

Should one or more provisions of these GTC be ineffective, both the contract as a whole and the other effective provisions of these GTC shall remain valid.
The place of performance for the concluded contract is Baden.
The materially competent court for Wiener Neustadt is agreed as the place of jurisdiction for all disputes arising from this contract.
The entire contractual relationship is subject to Austrian law.
 

Disclaimer

The information on www.heiligengeistapotheke.at and www.schmerzöl.at  and all electronic links are provided under the following conditions:

The website www.heiligengeistapotheke.at and www.schmerzöl.at and its associated pages offer free information on health. Heiligen Geist Apotheke KG assumes no responsibility or liability for the information on this website.

General Terms and Conditions:

This information is of a general nature and is not tailored to the needs of specific individuals. The content of the website www.heiligengeistapotheke.at and www.schmerzöl.at can under no circumstances replace the advice of a specialist (doctor and/or pharmacist). We urge all users with health problems to always consult a doctor if necessary and not to independently start, change, or stop any therapies. The content of this website may not and cannot be used as a substitute for medical diagnosis or treatment.

The information is not necessarily comprehensive, complete, accurate or up-to-date.

The same applies to third-party content that is referenced with a source citation or to which only a link is provided. We do not control the content of such third-party content and are not liable for its accuracy.

Data Protection Declaration:

Please read this declaration carefully before using the website, as it explains how we collect, process, and store personal data. Every access to our website and every retrieval of a file stored on this website is logged. The storage serves internal system-related and statistical purposes. The following are logged: name of the retrieved file, date, time of retrieval, amount of data transferred, notification of successful retrieval, web browser, requesting domain, IP address of the requesting computer, search terms.

We process and store all personal data that you transmit to us within the framework of e-mail inquiries (e.g., name, address, e-mail address, telephone number, etc.) for the purpose of making contact as requested by you and for further maintenance of customer relationships. This data will be stored by us until your written request for deletion.

Further personal data will only be collected if you provide it voluntarily, within the framework of an inquiry or registration, or for the conclusion of a contract or via your browser settings. Should we pass on data to external service providers, technical and organizational measures will be taken to ensure that the transfer takes place in accordance with the legal provisions of data protection. Data processing takes place on the basis of the legal provisions of §8 DSG, §96 TKG.

You have the right to request information about the data stored about you, about the origin of the data, the recipients, and the purpose of storing this data. In addition, you have the right to correction, blocking, or deletion of your data in accordance with legal provisions.


Personal data for the webshop
For the purpose of the purchasing process and contract execution, IP data, name, address and delivery address of the buyer are stored. Data will not be transmitted to third parties, with the exception of the transmission of the data required for payment processing to the online payment service. This data will be stored within the framework of the statutory retention obligation.

Use of Cookies
Please note that we use cookies for advertising and communication purposes when you visit our website. Regarding the type of data collected and the duration of storage, we refer to the corresponding sections in this privacy policy. Some of these cookies are transferred from our server to your computer system, and these are session cookies. These are automatically deleted from your hard drive after the end of the browser session. Other, persistent (tracking) cookies remain on your computer system and allow us to recognize your computer on your next visit. The duration depends on your Internet browser settings. You have the option to accept or reject all cookies from all visited websites by changing the settings in your Internet browser. Please note that certain functions on our website are not available if you deactivate cookies. If you do not know how to change the settings in your browser or delete cookies, please read the instructions provided by your browser.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google Fonts
The use of Google Fonts on our website is lawful. Our hoster uses a technical solution for Google Fonts that completely excludes the transmission of personal data (including IP addresses) to non-EU countries. This ensures that the use of Google Fonts on our website is secure and legally compliant.  


Social Plug-Ins
This website uses social plugins from the social networks Facebook (Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA), Google Plus (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 940 43, USA), Twitter (Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA).

These allow you to share website content with your network contacts. Due to the integration, the network providers receive the information that the corresponding website of our online offering was accessed from your IP address. If you are logged in to the networks, the network providers can also assign your visit to our website to your network account.

Links
If this website contains links to other websites or social media sites and you click on such a link that leads to third-party websites, it should be noted that these websites have their own privacy policies. Please check the privacy policies when using these websites, as we do not assume any responsibility or liability whatsoever for third-party websites.

This privacy policy is valid from 02/2017. All future changes to our privacy policy will be announced on this website. You should therefore regularly check this for updates or changes. If you have any questions, comments or other inquiries regarding this privacy policy, please contact us at the address listed in the imprint.

Heiligen Geist Apotheke KG
Company registration number: 577853i

EU Dispute Resolution: 
 

Information pursuant to § 19 para. 3 AStG  

Pursuant to § 19 para. 3 AStG, if we cannot reach an agreement with the consumer in a dispute, we must refer them, in writing or on another durable data carrier (e.g., e-mail), to the competent body for alternative dispute resolution, hereinafter referred to as the ADR body.

At the same time, we must state whether we will participate in a procedure.

The designated ADR bodies for us are: 

https://www.verbraucherschlichtung.at/

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE